“PAQ IT are a great company to deal with, very trustworthy; they understand our business and where we need to go. They are always on the end of the line, I can always contact them, which is so assuring for me.”
Hugh Sheehy – Cavanagh’s of Charleville
We believe IT support should go far beyond taking care of IT issues, maintaining devices, and supporting servers. These are all crucial and important, but there’s so much more to offer. What if IT support providers were strategic technology partners that empower their clients to achieve profitable growth? At PAQ, this is what IT means to us, we deliver the missing 75% of value that many other providers don’t.
We truly believe we are the best IT support company in Cork, and in this blog, we explore what makes us different to other providers, and why your business should choose us; not just as an IT support provider, but also as a technology partner.
About PAQ IT
In 2002, Ger Sheehan founded PAQ with the goal of supporting businesses to achieve success, through providing empowering IT support services, delivered with an ambitious, plain-speaking, and holistic approach. As the company grew and new technologies emerged, we have widened our approach to create a business solution that helps businesses to truly tap into the potential of technology, through proactive and strategic IT support, and digital transformation solutions.
Our unique approach to helping our clients to get the best from what technology has to offer, is delivered through our innovative Kaizen 360 program. ‘Kaizen’ is a famed Japanese business philosophy based on continuous improvement, with the word itself roughly translating to ‘improvement’; this philosophy and word encapsulates our approach as a business. We’re always improving ourselves so that we can better serve our clients.
We have continued to grow our presence across Ireland over the years, opening offices in Galway and Clare, alongside our headquarters in Limerick. Today, we help businesses across Ireland with IT support, cyber security, cloud, and digital transformation services, and are proud to have recently partnered with Munster Rugby as their IT support provider.
Kaizen 360: Facilitating Profitable, Secure and Scalable Growth
What makes PAQ different from other IT support providers, is our Kaizen 360 program. There are four pillars to Kaizen 360 which enable us to deliver the missing 75% of value that IT can offer to businesses.
- Analysis: We work closely with your business to continually assess where you are, where you want to go, and how technology can empower your efforts, using consultations, data, and creative thinking. Analysis gives a foundation for creating strategic plans that drive value.
- Strategic Planning and Alignment: We deep dive into understanding your processes, technology, culture and constraints to build effective and agile plans for delivering more profitable, secure and scalable growth. Using business intelligence and insights, we work with you to create a flexible, realistic, measurable and systematic plan that drives improvements across your business, using technology.
- Business Insights: As we implement improvements across your business, we not only measure the impacts that they have, but also keep our fingers on the pulse of how your business’s IT is working more broadly. We bring these insights into regular meetings with your business, enabling further analysis, planning and improvements.
- Customer-Centric Support: At the very core of our Kaizen 360 program is our focus on customer service and support – we’re always around to offer friendly, effective IT support to your teams as well as dedicated strategy meetings, all delivered with a ‘can do’ attitude.
An encompassing program, Kaizen 360 harmonises all aspects of your IT environment with your business. Success no longer happens in spite of technology; it is actively empowered by it.
We deliver Kaizen 360 by listening, thinking, and advising. By listening we understand your goals and situation so that we can really add value; thinking entails crafting tailored solutions that make the Difference for your business; and by advising, we work together to maintain alignment, generate new ideas together, and resolve challenges on your road to success.
If you’d like to see what PAQ can help your business to achieve and get insightful guidance for overcoming your technology challenges, contact us today.
We’re Proactive and Strategic IT Partners
Our approach to IT is truly proactive and strategic. Some IT support providers on the market take a reactive approach to their IT; they see SLAs as the goal rather than as a minimum benchmark, address symptoms rather than causes, and focus on maintaining IT environments, rather than actively enriching and empowering them.
Reacting is an important and inevitable aspect of IT support, but it’s far from the full picture, nor is it ideal. As a proactive and strategic IT support provider, we take a forward-looking approach, actively engage with your business, help you to drive improvements using technology, and much more.
“Having a true partnership with our IT providers is essential to the smooth running of our business. PAQ IT has been that partner for the last 10 years and I would have no hesitation in recommending them.”
Eoghan Geraghty – Geraghty Joinery
Our IT Support Services
Each of our services are integral to our Kaizen 360 program, but can be broken down into four key areas:
IT Support Services
A business can only be as effective and efficient as its IT environment. Our IT support services enable businesses to bring their IT management under one umbrella, with predictable and transparent costs and services.
Our IT support includes helpdesk support for your team, resolving downtimes and disruptions swiftly, while our systems and team monitor and optimise your network, devices and systems in the background.
The cloud is increasingly essential for creating a scalable, efficient, and streamlined business, and presents an opportunity for enhancing value creation while reducing costs. Similar to our IT support services, our cloud solutions provide a unified umbrella for managing, optimising and expanding your data, operations and services in a cost-effective way. Our cloud services include cloud hosting and security services, Microsoft 365 support and migrations, and cloud backups.
Cyber security plays a crucial role in our digital world, for maintaining your reputation and the trust with your clients, ensuring business continuity, and achieving compliance with data protection regulations.
Our holistic cyber security services address people, processes and technology, bringing them together to secure your business. Our user awareness training empowers our clients’ teams to identify and respond to cyber threats, our technical defence secure your digital premises, while our cyber security strategy solutions help you to create processes and policies that are cyber-secure and compliant.
Our IT strategy services bring the pieces of your IT environment together into a greater integrated whole, one that is more than the sum of its parts. Focused on leveraging technology to empower businesses to achieve profitable, secure and scalable growth, we regularly consult with our clients using plain-English, to optimise and transform how they operate.
Thank you for taking the time to get to know us here. We’d like to get to know you too! We’re playing our part to redefine what IT support means, with a more integrated, process-focused and strategic approach. We believe that this approach, backed by the results that our clients have enjoyed, makes us the best IT support company for businesses in Cork and beyond.
If you would like guidance on any technology challenges or opportunities that you have from a friendly face, we’re here to help. Get in touch with us today and we will be glad to assist your business on its journey to be the best that it can be.
PAQ: Leading IT Support Providers for Limerick, Cork, and Galway’s Businesses
Your Limerick IT support specialists are equipped with the knowledge and experience necessary to handle a range of IT-related issues, from fixing hardware and software issues to providing guidance on network security and data management. Due to their commitment to delivering top-notch service and in-depth understanding of the local technological environment, PAQ IT is in a perfect position to support the region’s thriving tech industry.
We’re proud to be a leading IT support provider for businesses across Ireland, ensuring their day-to-day operations run reliably and efficiently. Our innovative Kaizen 360 program harnesses digital transformation to deliver the 75% of business value that most IT support providers fail to unlock.
Whether you’re looking for quality IT support, process automation, digital transformation solutions, cyber security support, or all of these in a unified package, PAQ IT will be able to serve your business with a tailored solution. Want to see what transformative IT looks like? Get in touch with us today for a complementary consultation. We’ll be glad to help you to succeed with technology.